Shipping policy

Shipping Policy

At VISTONE, we believe every detail matters. From selecting your jewellery to receiving your order, we aim to provide a smooth and reliable shopping experience.

1. Order Processing

Orders are generally processed within 1–2 business days after confirmation of payment. Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotional events, or periods of high demand, processing may take longer.

2. Shipping & Delivery Timeline

For deliveries within India, orders are generally expected to arrive within 3–7 business days after dispatch, depending on the delivery location and courier service.

Please note that delivery timelines are estimates and are not guaranteed. Remote locations, public holidays, weather conditions, and courier delays may affect delivery times.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the conditions mentioned on our website or in the relevant promotion.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided at checkout, wherever tracking is available.

You can use these details to follow your shipment and check its delivery status.

5. Incorrect Shipping Address

Please ensure that your shipping address, PIN code, email address, and phone number are accurate before placing your order.

If you notice an error, contact us as soon as possible at contact@vistone.in. Address changes can only be requested before dispatch and cannot be guaranteed.

6. Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery period, contact us with your order number. We will help you check the shipment status with our courier partner.

If a shipment is lost, returned to sender, or otherwise undeliverable, we will review the circumstances and communicate the appropriate next steps.

7. Delivery Attempts

Please ensure that someone is available to receive your package and that your contact details are reachable.

If delivery fails because the recipient is unavailable or the address is incorrect, the courier may attempt redelivery or return the package according to its procedures. Any additional shipping charges will be communicated where applicable.

8. Incorrect, Missing, or Damaged Items

If you receive an incorrect, damaged, defective, or incomplete order, contact us within 48 hours of delivery with your order number and clear photographs of the product and packaging. An unboxing video, if available, may help us investigate.

We will review the issue and arrange an appropriate resolution in accordance with our Return Policy and applicable law.

9. Contact Us

For shipping-related questions or assistance, please contact:

Email: contact@vistone.in

Please include your order number in your message.

VISTONE.